Limitless – Design Subscription Platform

Cacao Creative is a UK-based design outsourcing studio offering unlimited creative requests on a flexible subscription. As the client base grew, email threads and spreadsheets could not scale — they needed Limitless, a digital product that matches the efficiency of their service.

• Disjointed briefing via email caused delays and scope confusion
• No client visibility into credits, active requests, or delivery stages
• Admin overload chasing information and tracking usage manually
• Inconsistent workflows per client made quality hard to scale
• No cohesive product experience to anchor the Limitless subscription brand

• Embedded process mapping with studio ops and account teams
• Figma prototypes for client portal and agent (designer) workspaces
• Phased build: briefs → dashboards → notifications → billing integration
• Modular MERN architecture for future reporting and marketplace modules

Limitless is a bespoke subscription platform where clients raise structured briefs, track progress (scoped → in design → complete), monitor credit usage, and collaborate without email chaos. Designers get a central queue with assignments, due dates, and feedback loops. Support notifications and sidebar status keep everyone aligned.

• ~65% reduction in admin time (internal ops benchmark)
• ~26% increase in gross margin through workflow efficiency
• Self-service briefs with clearer scope upfront
• Stronger client retention via transparency and faster turnaround
• Foundation for client reporting, auto-scoping, and creator marketplace phases

Next.js · React · Node.js · MongoDB · Stripe